Our Approach to Substitutions

 

To maintain quality, accuracy, and a stress-free experience, MID-SERV Solutions LLC does not use open-ended substitutions.

 

We believe grocery decisions are personal. Rather than guessing, we follow customer-approved substitution preferences to ensure your order is handled exactly the way you expect.

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Your Substitutions

 

For each item:  Max of 4 substitutions allowed. 

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1. Exact Backup Item

   Select a specific replacement in advance to add to our fillable form.

2. Price Limit Rule

   Substitutions must be comparable in price to original item.

3. Skip Item if Unavailable

   If the item is out of stock and no substitution available, it will be skipped.  You will be refunded.

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Live Video Chat Request Rules

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You may request a live video chat from the shopper to approve your substitutions.

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     1. Customer must make request when placing order and provide their cell number.  Video chats will not take

         place unless requested in the app.

     2. The shopper will initiate the brief video chat to confirm your request when needed-ensuring accuracy without

         delaying your or other customers delivery window.

     3. Chats are limited to viewing the substitutions you already have in your order only.

     4. Asking shoppers to show you other items on your list or search for items that were not on your list is not

         allowed.  This can put your membership in jeopardy.  Shoppers have strict guidelines to follow concerning

         video chats. 

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• Video chats are limited to 3 minutes only. Shopper will end the call after 3 mins.

• One video chat per order.

• Shoppers will only show you the substitutions.  Not the other items on your list. (max 4 substitutions)

     

No Guesswork Policy

 

If no substitution preference is provided, the out of stock item will be skipped.

 

This policy protects:

 

• Product quality

• Order accuracy

• Your time and peace of mind

 

It also eliminates unnecessary calls, texts, or interruptions to your day.

 

 

Why This Matters

 

Unlike mass-market delivery platforms, MID-SERV operates as a scheduled, private service. Our trained shoppers follow clear rules—not assumptions—to deliver a consistent, high-trust experience.

 

 

Client Responsibility

 

Customers are responsible for setting substitution preferences at the time of the order on their grocery list. Preferences may be updated at any time prior to the submission of the list and the payment of the grocery order.  Once your list is submitted and the groceries are paid for substitutions are not allowed.

 

 

Our Commitment

 

Our goal is simple:

 

No surprises. No unwanted items. No interruptions.

 

That’s the MID-SERV difference.