What we Offer

Welcome to MID-SERV SOLUTIONS LLC! 

We are a diversified company that specializes in helping restaurants, business, and  organizations increase their bottom line with additional streams of revenue.  We have two areas of focus. One is providing delivery service for your restaurant and the other is developing and building an independent delivery service for your restaurant, business or organization through our online on demand delivery service business builder.  

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We partner with local restaurants and merchants to help them gain profits back with transparent lower commission rates with no hidden fees or cost. 

Our mission is to put your customers back in front of you and retain them.  Then give those customers a reason to order directly next time to your restaurant on our platform.   It's about creating new customer habits and habits change when there is a clear incentive - a lower cost for a meal, lower fees, periodic discounts, and direct communication with you when ordering from your restaurant.

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Lower commissions - Restaurants are paying 25% to 30% commissions at the effective cost rate per order from the Big Box delivery companies with additional hidden fees after sign up.  Those fees are processing fees, subsidies, marketing charges, error adjustments, service fees, and promotional cost that push the sign on effective cost rate per order to 29%-36%.  The "what's included" cost change by city, contract and tier. Other costly fees are chargebacks from customer returns.  The cost will continue to rise as long restaurants continue to pay them.  Our lower commissions and fees help you become more profitable.  
MID-SERV app/website - Manage your store operations, menu, and pricing directly through the MID-SERV merchant platform.  You may also manage your menu via POS.

Direct ordering link- We’ll provide a custom ordering link that can be added to your website and social media channels to order directly from your restaurant ordering site.

Real time order tracking & reporting- You can track all orders, reviews, top performing products, commissions paid, and total sales by day, week, month, and year past and present through your store admin section.

Live order chat - In real time. Display customer details that include contact number, past orders and customer ratings on your merchant order panel. Contact customers directly regarding out of stock items, special request, or order clarifications. This can be utilized to streamline your interaction, reduce mistakes and gain customer satisfaction. Saves time and builds rapport with your customers.

Refund control - You decide when refunds are given. Unlike big-box companies giving refunds without your consent that cause you to lose money on the sale and on the cost of the labor to make the product. This helps protect your profits & reduce unnecessary chargeback fees. 

Marketing & promotional opportunities -  Push notifications of product updates or promos directly to your customer’s devices which enhances your customer connection. In-app banner advertising at the top of our app, featured merchant placement near the top of our app as well as promotional pop ups each time a customer opens our app.​

Delivery logistics & drivers - We provide the drivers and handle the delivery logistics so you can focus on the orders.

Multiple locations - We can provide service for multiple locations.

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Restaurants and other merchants are paying 25% to 30% commissions at the effective cost rate per order from the Big Box delivery companies.  But restaurants we spoke to are not even sure what percentage commission they are paying because the setup is very confusing and there are additional fees after sign up.  Those fees are processing fees, subsidies, marketing charges, error adjustments, service fees, and promotional cost that push the sign on effective cost rate per order to 29%-36%.   The "what's included" cost change by city, contract and tier.   Other costly fees are chargebacks from customer returns.  The cost will continue to rise as long restaurants continue to pay them.

Some restaurants say they just wait for their weekly payment to see what they made for delivery each week.  By having MID-SERV build you an independent delivery service you will recoup that 29% to 36% in commissions and add them back to your profit margin. Additional streams of revenue you will add are from service fees, marketing, promotions, and memberships .  This comes out to keeping 100% (plus) of your profits.  This is not an in-house delivery service.  It is a separate entity.    

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Reasons you DO NOT want an in-house delivery service:

• It is expensive as you must pay employee wages, benefits, employment taxes, unemployment tax withholdings, and workers compensation insurance. 

• You must hire a delivery staff which cost money to go through the entire interview and training process.

• You must pay your drivers mileage and maintenance for their vehicle usage as well as provide insurance.

• You may have to purchase delivery vehicles. 

• Full accountability if anything goes wrong with an in-house delivery as it's all on you. 

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Reasons you WANT  an independent delivery service as a separate entity:​

• Keep 100% of your profits:  3rd party delivery companies make their money on commission per order delivered, customer service fees, delivery fees and ads.  With your own delivery company you keep ALL of the profits.

• Discoverability: You only need to advertise and promote your service.  You are not on a BIG Box 3rd party delivery app with thousands of other merchants that customers will see and have to choose from.  You will established your own marketplaces and broader delivery regions. 

• Simplicity: User friendly system.

• Hire independent contractors: Drivers who already have experience with food delivery, responsible for their own vehicle insurance, maintenance, mileage, and taxes.  Your only cost is conducting background checks.

• Control promotions: You can promote your new delivery service the way that helps your company grow.  You have these options on your app to promote to your customers.  Banners at the top of your app, featured merchant and categories, pop up feature marketing, and text notifications directly to your customers devices on new food products and promotions that enhance your customer connection.

• Order refund control:  You have total control over customer refunds.  Not like the other third party companies giving refunds without your consent that cause you to lose money on the sale and on the cost of the labor to make the product.  This will help you control chargeback fees.   

• No competition: You are the only store on your app that your customers will see.

• One tablet: You don't have multiple tablets receiving orders at the same time.   You have one tablet that receives all of your orders which allows your employees to manage incoming orders better while keeping them accurate and timely for your customers needs and wants.  

• Customer relations:  You are in control of building equity in your customer relationships.  You control the communications process and their delivery experience as you have direct access to them. 

• Menu, product, pricing management:  You are in control of your pricing, menu, and product updates.  You do not have to update them across multiple tablets and platforms.  Also you do not have to increase your online menu prices to cover third party commission fees.

• Consumer preference:  A majority 58% of customers prefer to order through the restaurant’s app or website, demonstrating the importance of a restaurant owning its own digital experience.  Many consumers cited convenience (65%), ease of customization (50%) and earning loyalty points (36%) as reasons for ordering directly.

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Additionally, you can make more revenue on top of your restaurant delivery service revenue as you have the capability to provide a delivery service for a very diversified set of merchants locally and nationwide as your app is built to scale.  Click here to view the type of merchants and industries you can serve.  This additional revenue comes from merchant commissions, service fees, delivery fees and advertising sales on your app.

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* All level college & university athletic departments, add your names to the list of schools that have reached out and inquired about having their own independent delivery service to develop additional revenue streams that will help with the new NCAA athlete revenue model. We know the increased budget to $20 million, increased scholarship limits, increase official visit limits, supporting Olympic sports and NIL deals have put a strain on many athletic department budgets.  We are here to help you increase your budget while also helping you contribute to the growth of your community.  Contact us today to learn more.  

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Please see the stats below as the online food delivery market is heading toward growth into a trillion dollar business industry.

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Let’s Work Together to Help You Increase Your Revenue Streams!

Get in touch today.  Your business needs you to!