Merchant FAQ

We provide a more affordable delivery experience for our merchants.

How soon can I start accepting orders? After you apply give us 2-3 days to create your store. We will then send you a link to create a login to began setting your store up. After your store is completed and set up the way you prefer, then you can start accepting orders.

How do I apply to become a merchant? Click here to register to become a merchant.

What happens after I register? We will review and confirm all of your application information, use this information to create your store, and then send you an email invite link to create your login and begin working in your store.

Are your commissions competitive? Yes. Our commissions are lower than the big-box delivery services. Our focus is on helping local restaurants make profits off of their hard work.

Is the app easy for customer's to use to locate my store? Yes! Very user friendly and an inviting interface.

How do I set up my store? We will do the initial set up and then email you a link to configure your merchant store settings.

How do I add my menu or a new product? We can add your menu if you want us to. We will also email you a link to a video tutorial on how to add your menu, products and pricing.

Can the manager or owner download the merchant app to a cell phone and monitor the store when we are away from the store? Yes. They can also manage their system from a web browser.

How will I get paid? Our financial institution will email you a link with a passcode to share your bank information directly to them so they can set up your direct deposit payout account.

What will I be able to manage in my store? You can manage all active and scheduled orders which includes pending, accepted, ready, completed, and cancelled.

Will I be able to see customers ratings and reviews? Yes, on your admin dashboard and on your order screen after they place an order. You can use the feedback to improve systems, receive more orders, and build loyal, repeat customers.

Who handles customer order issues and returns? Customers will contact the merchant directly for all order issues and returns. Merchant makes the decision on giving the customer a return and will inform us if you are giving a return. It is best to try to work with the customer if you feel fraud is not involved to keep your customer and avoid chargebacks. You may want to give the customer a credit.

Will I be able to track total orders, like active, completed, and cancelled? Yes, on your order screen.

Will I be able to set up on demand and schedule for deliveries? Yes, on your settings screen.

Can I add other users to use and monitor the store? Yes, on your settings screen.

Will I be able to upload my logo and cover picture so my store can be recognized? Yes. on your settings screen.

Who will submit the sales tax? We will submit the sales tax on your behalf if that is what your state law requires.

Are there marketing opportunities to purchase for more visibility? Yes. Push notifications of product updates or promos directly to your customer’s devices which enhances your customer connection. In-app sponsored merchant placement (Your store is pushed to the top of the "Nearby Merchants" list giving you priority visibility), as well as popups that promote your products each time a customer opens our app.

If I have a non-restaurant business where customers set appointments, reservations, and bookings, can my business use your service? Yes. Please click here to view merchants we serve.

If I sale products from a retail store or grocery store can my business use your services? Yes. Any business that sales legal and lawful retail products can sell these items on our platform. Please click here to view the merchants we serve.

Can I sale alcohol or tobacco on your platform? NO! We do not allow alcohol or tobacco sales on our platform at this time. Please check the FAQ periodically to see if that has changed.

Can I create my own delivery radius? We will create your delivery radius after you register.

Can my store be listed under different food categories for more visibility on what we have to offer? Yes.

Is there a limit to the number of food categories my store can be listed under? No.

How will customers find me? Many ways. Nearest restaurant listing, through the categories your store will be listed under which will be visible near the top of the app, also with our sort and filter feature that includes by minimum order amount, rating, distance or cuisine and enter their preferred store in the search bar at the top of the app.

Will customers be able to put in special request for their orders? Yes. You will see the instructions upon accepting the order.

What if I have multiple locations? We can service all of your locations anywhere in the country.

How will customers know we use MID-SERV? We’ll provide a custom ordering link that can be added to your website and social media channels to order directly from your restaurant site. That link will send customers directly to your store. Promote us on all your social media channels. You will receive a sticker to put on your front door with a QR code. Option to purchase stickers to add to your current outgoing orders that will have your store name and QR code linked to your store. We will also promote and market you as a delivery partner on our social media channels to help you generate more visibility and sales.

How will I operate your app to manage my store? You can download our app on an android tablet or IOS tablet. You can also operate your store from your computer web browser.

How do I turn off my store so customers will not place orders when I am closed? There is a Merchant Status button at the top of your store. Just remember to toggle it off at closing time and toggle it on when you open. Also our platform is set up to where customers can't place orders outside of your operating hours.

How can I avoid missing any orders? Make sure you are set up to accept orders as soon as they come in and your tablet or computer volume is turned up.

Will I be able to set my food prep time? Yes. But be honest about your time and make sure it's accurate. This sets upfront expectations for your customers and can increase your order volume. This time is used to help inform when to send the delivery driver.

Will the driver have the name of the order and order number? Yes. Make sure you match up the name and order number with the delivery driver to assure the driver takes the correct order. Make sure the driver confirms the order before leaving with the order. This gives you more protection.

Do you track your drivers during delivery to assure they complete delivery in a timely manner? Yes we track all drivers with our Autozod satellite tracking system from pick up to drop-off. Our tracking system can track drivers at street level.

How do I contact MID-SERV with any questions before sign up? Click here and add "merchant question" on the subject line.